Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how ak66 ("Platform", "we", "us", "our") collects, uses, stores, shares and protects personal information relating to individuals who access or use the ak66 website, mobile platform, casino and sports betting services (collectively, the "Services"). This Policy applies to all registered players, visitors, and any other individual whose personal data is processed by ak66.

By registering an account with ak66, using the Services, or otherwise providing your personal information to ak66, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the ak66 Services.

2Information We Collect

ak66 collects personal information from you in the following ways and categories:

• Identity and contact information: your full legal name, date of birth, gender, nationality, residential address (including city — Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh), email address, and mobile phone number. This information is collected when you register an account with ak66.
• Identity verification documents: copies of government-issued identity documents (such as National ID, passport or driving licence), utility bills or other proof-of-address documents, and selfie photographs submitted as part of the KYC verification process. These are collected when you make a withdrawal request or when ak66's compliance team requires verification.
• Financial and transactional data: records of deposits and withdrawals, transaction amounts, payment method details (bKash account numbers, Nagad wallet identifiers, bank account details), transaction timestamps, and betting and gaming history including stakes placed, game outcomes and winnings. This data is generated automatically through your use of the Services.
• Technical and device data: your IP address, device type and operating system, browser type and version, screen resolution, mobile network carrier, session duration, pages visited within the ak66 platform, clickstream data, and error logs. This data is collected automatically through cookies, log files and similar tracking technologies.
• Communications data: records of any communications you send to ak66's customer support team via live chat, email or any other channel, including the content of your messages and the dates and times of those communications.
• Responsible gaming data: records of any responsible gaming tools you activate on your account, including deposit limits, session time alerts, and self-exclusion periods, as well as any communications with ak66 relating to problem gambling support.

ak66 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, except where identity documents submitted during KYC may incidentally reveal such information. Where such data is incidentally received, it is not used for any purpose other than identity verification.

3How We Use Your Information

ak66 uses the personal information it collects for the following purposes:

• Account management and service delivery: to create and maintain your player account, to verify your identity and age (21+), to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and supported Bangladeshi banks, and to provide access to casino games, sports betting markets, and all other features of the ak66 platform.
• Legal compliance and fraud prevention: to meet our obligations under applicable anti-money laundering regulations, to conduct KYC verification as required, to investigate suspected fraud or prohibited conduct, and to cooperate with lawful requests from law enforcement or regulatory authorities.
• Customer support: to respond to your enquiries, complaints and support requests, to communicate with you about your account status, and to resolve any disputes or issues you raise in connection with your use of the Services.
• Platform improvement and analytics: to analyse player behaviour and usage patterns in order to improve the ak66 platform, to identify and fix technical issues, to develop new features and products, and to optimise the player experience for mobile users in Bangladesh.
• Marketing and promotions: to send you information about bonuses, promotions, new games and sports betting markets that may be of interest to you, where you have consented to receive such communications. You may withdraw your consent to marketing communications at any time by contacting ak66 customer support.
• Responsible gaming monitoring: to monitor your gaming activity for indicators of potential problem gambling, to prompt you to use responsible gaming tools where appropriate, and to process self-exclusion requests and enforce self-exclusion periods.

4Legal Basis for Processing

ak66 processes your personal data on the following legal bases, depending on the purpose of processing:

• Contract performance: processing that is necessary to enter into and perform the contract with you — specifically the creation and management of your player account, the processing of deposits and withdrawals, and the provision of gaming and betting services.
• Legal obligation: processing that is required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and cooperation with lawful requests from competent authorities.
• Legitimate interests: processing for the purposes of fraud prevention, security monitoring, platform analytics, and customer support, where ak66's legitimate interests in maintaining a safe and well-functioning platform are not overridden by your rights and interests.
• Consent: where you have given your explicit consent to receive marketing communications from ak66. You may withdraw your consent at any time by contacting our customer support team; withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5Sharing Your Information

ak66 does not sell, rent or trade your personal information to third parties. ak66 may share your personal data with third parties only in the following circumstances:

• Service providers and technology partners: ak66 engages third-party service providers to assist with payment processing (including bKash, Nagad, Rocket and banking partners), identity verification, fraud detection, customer support software, data hosting, and game provision (including Pragmatic Play, Evolution Gaming, Spribe and other certified providers). These service providers are contractually bound to process your data only as instructed by ak66 and in accordance with applicable data protection requirements.
• Law enforcement and regulatory authorities: ak66 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required or permitted to do so by applicable law, or where ak66 believes in good faith that disclosure is necessary to prevent criminal activity, fraud or a threat to safety.
• Business transfers: if ak66 is involved in a merger, acquisition, restructuring or sale of assets, your personal data may be transferred as part of that transaction. ak66 will notify affected users via the platform in the event of such a transfer and will ensure that any successor entity is bound by privacy obligations no less protective than those set out in this Policy.
• With your consent: in any other circumstances not covered above, ak66 will seek your explicit consent before sharing your personal data with any third party.

Where ak66 shares your data with third-party service providers, it does so under written data processing agreements that impose obligations on those providers consistent with applicable data protection law. ak66 remains responsible for ensuring that its third-party processors handle your data appropriately.

6Cookies and Tracking Technologies

ak66 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: these are strictly necessary for the operation of the ak66 platform, including maintaining your login session, remembering your language preferences, and enabling secure payment processing. Essential cookies cannot be disabled without affecting core platform functionality.
• Analytics cookies: these collect aggregated, anonymised data about how players use the ak66 platform — such as which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps ak66 identify areas for improvement and optimise the mobile experience for players in Dhaka, Chittagong, Sylhet and across Bangladesh.
• Functional cookies: these remember your preferences and settings — such as your preferred deposit method, display settings and notification preferences — so that you do not need to re-enter them each time you visit the platform.
• Marketing cookies: where you have consented to receive marketing communications, ak66 may use cookies to understand which promotional content you have engaged with, in order to serve you more relevant offers. You may withdraw your consent to marketing cookies at any time by adjusting your cookie preferences or by contacting customer support.

You may manage your cookie preferences through your device or browser settings. Please note that disabling certain cookies may affect the functionality of the ak66 platform. Disabling essential cookies will prevent you from logging in or making transactions.

7Data Retention

ak66 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. The following retention periods apply as a general guide: account and identity data is retained for the duration of your account plus a minimum of 5 years after account closure; transactional and financial data is retained for a minimum of 7 years after the date of the transaction; communications with customer support are retained for a minimum of 3 years; responsible gaming records are retained for a minimum of 5 years.

Where you request deletion of your personal data, ak66 will delete or anonymise your data to the extent permitted by law. Certain data may be retained beyond the standard retention periods where required by law, ongoing legal proceedings, or where ak66 has a legitimate interest in retaining the data for the purpose of fraud prevention or dispute resolution.

8Data Security

ak66 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data in transit between your device and the ak66 platform, ensuring that your login credentials, payment information and account data cannot be intercepted during transmission.
• Encrypted storage of sensitive data at rest, including payment method details and identity verification documents, using industry-standard encryption algorithms.
• Role-based access controls limiting access to player personal data to only those ak66 employees, contractors or agents who require it for a specific, documented business purpose. All personnel with access to personal data are subject to confidentiality obligations.
• Regular security assessments and penetration testing of the ak66 platform to identify and remediate vulnerabilities before they can be exploited. ak66 maintains an incident response plan to ensure prompt action in the event of a data security incident.

While ak66 takes all reasonable steps to protect your personal data, no system of data transmission or storage is completely secure. If you have reason to believe that your interaction with ak66 is no longer secure — for example, if you believe your account has been compromised — please contact ak66 customer support immediately.

9Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ak66:

• Right of access: you have the right to request a copy of the personal data ak66 holds about you, together with information about how it is being used. ak66 will respond to access requests within 30 days of receipt.
• Right of rectification: if any personal data ak66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Please notify ak66 customer support of any inaccuracies in your account data as soon as you become aware of them.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing was based, or where the data has been processed unlawfully. This right is subject to ak66's legal retention obligations.
• Right to restriction of processing: in certain circumstances, you have the right to request that ak66 restrict the processing of your personal data — for example, while a dispute about the accuracy of the data is being resolved.
• Right to data portability: where processing is carried out by automated means on the basis of your consent or in performance of a contract, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.
• Right to object: you have the right to object to the processing of your personal data where ak66 relies on legitimate interests as its legal basis for processing. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact ak66 customer support via live chat or by email at [email protected]. ak66 may need to verify your identity before responding to a data rights request. Requests will be responded to within 30 days. If you are unsatisfied with ak66's response, you may have the right to lodge a complaint with a supervisory authority.

10Children and Minors

The ak66 platform is strictly intended for adults aged 21 and above. ak66 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that your child may have registered an account on ak66 or provided personal information to ak66 without your consent, please contact ak66 customer support immediately at [email protected]. ak66 will investigate and, where confirmed, will immediately close the account and delete the associated personal data, subject to any legal retention obligations.

11Payment Data and Financial Information

When you make a deposit or withdrawal on ak66 using bKash, Nagad, Rocket, Upay or a Bangladeshi bank transfer, the payment is processed by the relevant payment provider. ak66 does not store full payment account credentials (such as full bKash PINs or bank account passwords) on its own servers. Payment providers process transactions in accordance with their own privacy policies and security certifications. ak66 records transaction identifiers, amounts, timestamps and associated account identifiers for the purposes of transaction record-keeping, fraud prevention, and compliance with applicable financial regulations.

Where ak66 holds partial payment identifiers — for example, the last four digits of a bKash-linked mobile number or a bank account sort code — these are used solely for the purpose of matching withdrawal requests to the correct payment method and for fraud prevention. This information is stored in encrypted form and is subject to the same access controls as all other personal data held by ak66.

12Third-Party Links

The ak66 platform does not include links to external third-party websites. All navigation on the ak66 platform remains within the ak66 domain. If you independently navigate to a third-party website (for example, a payment provider's website) in the course of using the ak66 Services, that third party's own privacy policy will govern the collection and use of your personal data on that site. ak66 is not responsible for the privacy practices or content of any third-party website.

13Changes to This Privacy Policy

ak66 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, ak66 will notify registered players by displaying a notice on the platform or by sending a notification to the email address associated with the player's account prior to the change taking effect. The updated Policy will be published at /privacy-policy with a revised effective date.

Your continued use of the ak66 Services following the publication of a revised Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the ak66 Services and may request closure of your account by contacting customer support.

14Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, or if you wish to exercise any of your data rights, please contact the ak66 data protection team. Our customer support is available 24 hours a day, 7 days a week via live chat on the platform. For written data rights requests, please use the email address below.

Email: [email protected] (plain text only — this address is not a clickable link). We aim to respond to all written data rights requests within 30 days of receipt. Where a request is particularly complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.